Refund policy

Refund Policy

Every Midnight Pineapple piece is printed for you after you place your order. All sales are final. We don't accept returns or exchanges for change of mind, or for items that don't fit.

What we do cover, fully and quickly, is anything we got wrong. Details below.

We currently ship within the United States only.

If your order arrives damaged, defective, or wrong

This one's on us, always. That covers:

Misprints, cracked or peeling prints, off-center or incorrect designs
Holes, tears, stains, or faulty seams
An item, size, or color different from what your order confirmation says
Damage in transit

Email returns@midnightpineapple.com within [14] days of delivery with your order number and a clear photo of the issue. We'll send a free replacement or refund you in full — your choice. You won't need to ship anything back to us.

Claims made after [14] days can't be honored, so please open your package and check it when it arrives.

Sizing is the buyer's responsibility

Every product page lists the exact garment measurements for that item — chest width, body length, and fit notes. Please check them before you order.

Our products come from different blanks, so sizes are not consistent from one item to the next. A medium crop top is not cut like a medium unisex tee, and your usual size elsewhere is not a reliable guide. Measure a garment you already own and love, lay it flat, and compare it to the chart.

We can't accept returns, exchanges, or refunds for items that don't fit. If you're between sizes or unsure, email us before you order and we'll help you choose — we're glad to.

If a garment arrives measuring significantly outside the dimensions listed on its size chart, that's a manufacturing defect, not a fit issue. Send us a photo with a tape measure and we'll treat it under Damages above.

Non-returnable items

Because every item is made to order, we cannot accept returns or issue refunds on any product for change of mind, fit, or preference. This includes items purchased on sale or with a discount code.

Refunds

Where a refund is approved under the Damages section above, we'll confirm within [1 business day]. Refunds go back to your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at returns@midnightpineapple.com.

Order changes and cancellations

Items go into production quickly. Email us within [2 hours] of ordering if you need to correct your shipping address or cancel, and we'll stop it if we can. After production begins, we can't cancel or modify an order.

We print and ship to the address entered at checkout. If a package is returned to us as undeliverable due to an incorrect or incomplete address, we'll reship it once you cover the cost of a new shipping label.

Lost or stolen packages

If tracking shows your order as delivered but it hasn't arrived, please check with neighbors and around your building first, then email us within 7 days. We'll open a claim with the carrier and work with you to make it right.