Shipping policy

Shipping Policy

We ship within the United States only.

Made to order — what that means for timing

Your order isn't sitting in a warehouse waiting to be boxed. Each piece is printed after you place your order, so there are two separate stages, and the total is the sum of both:

1. Production: [est. 2–5] business days. This is printing, curing, and quality-checking your garment. Embroidered items like our trucker caps can take a little longer, usually [3–7] business days.

2. Transit: [est. 3–5] business days. Once your package leaves our facility, it's in the carrier's hands.

Most orders arrive within [est. 7–12] business days of ordering. During launches, holidays, and sale periods, production can run longer — we'll say so on the site when that's the case.

Order processing

Orders placed after [2:00 PM CT] begin production the following business day. We don't produce or ship on weekends or major holidays.

You'll get an order confirmation right away, and a second email with tracking as soon as your package ships. If you haven't received a confirmation, check your spam folder before contacting us.

Shipping

Expedited shipping speeds up transit only — it does not skip the production stage. If you need something by a specific date, email us before ordering and we'll tell you honestly whether it's possible.

Rates and delivery estimates are calculated at checkout based on your address.

Orders may arrive in more than one package

If you order several items, they may be produced at different facilities and ship separately, sometimes a few days apart. You'll get separate tracking for each. A partial delivery doesn't mean anything is missing — check your other tracking numbers before getting in touch.

Tracking

Tracking is emailed to you when your order ships. It can take 24–48 hours for the carrier to scan the package and show movement, so a number that looks inactive at first is normal.

Delays

Once a package is with the carrier, delivery timelines are outside our control. Weather, carrier backlogs, and holiday volume can all add time. We'll always help you chase down a delayed package — email support@midnightpineapple.com with your order number.

Shipping addresses

We print and ship to the address entered at checkout, so please double-check it. Email us within [2 hours] of ordering if you spot a mistake and we'll correct it if production hasn't started.

If a package is returned to us as undeliverable because of an incorrect or incomplete address, we'll reship it once you cover the cost of a new shipping label.

Lost or stolen packages

If tracking shows your order as delivered but it hasn't arrived, check with neighbors and around your building, then email us within 7 days. We'll open a claim with the carrier and work with you to make it right.

Damaged in transit

If your order arrives damaged, email returns@midnightpineapple.com within [14] days of delivery with your order number and photos. See our Refund Policy for full details.